Friday, July 06, 2007

More Adventures in Customer Service

I wrote earlier about my customer experience with Hyatt and how they fixed it. Another blogger is getting crappy Sony VAIO customer service. I used to own a VAIO... one of the first ones to come out. I think it was a PCV-130 bought back in 1998... Long dead now, but on it's journey to obsolescence I remember poor customer service then too. Now I own two Dell desktops, two laptops, and a broken IBM Thinkpad.

There must be a reason I don't own a Sony anymore.

Maybe this is it....

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